Receptionists greeting people and direct them to appropriate people or areas. Clerical duties can include; answering and forwarding telephone calls, taking messages, scheduling appointments, data entry, and taking payments and issuing receipts.
Receptionists are responsible for developing and/or maintaining a file cataloguing system for paperwork as well as electronic files. They may be required to take precise notes during meetings and compile the information in a computer word processing program. As a customer service provider, Receptionists are required to distribute information about their organization as requested by clients or the general public.
Receptionists are employed by a variety of institutional and commercial organizations.
Skills
The Role of Technical Expert
A Technician is someone who is trained in a specific technical process and who possess a high level of expertise in their field of work. Technicians work in many different areas of employment including, electronics, computer hardware and software development, video and audio recording and manipulation, carpentry and other fabrication occupations. The expertise of Technicians, are required within corporations, profit and non-profit organizations, large and small, and government agencies. Technicians are also self-employed entrepreneurs. Although they work in many different fields ranging from desk jobs to physically demanding jobs, Technicians of all trades share many of the same interests and natural skill sets.
An Evolving Career
Technology standards and practices are constantly changing. When working in a technical field you are expected to remain up-to-date regarding new products, practices, and techniques. An enthusiasm for new challenges and an ability to adapt to new situations are skills that are fundamental to successful Technicians.
Technicians Are Communicators
Technicians work within a vast number of workplace scenarios such as being a part of a production crew to working in an office. They work as individuals and also as part of a larger network of team players. As such, they must be able to communicate with fellow technicians about strategy and technique as well as with non-technical clients and co-workers. A Technicians’ job requires the ability to listen and interpret verbal and written instruction from non-technical and technically savvy colleagues.
Speed, Accuracy, Innovation
In a fast paced, constantly evolving field of work, the ability to analyze and problem solve under tight deadlines are essential skills to a Technician. They are expected to resolve situations with speed, accuracy and innovation. These abilities are further complemented by patience, persistence and a strong attention to detail.
Formal education is typically not required, however, previous office exposure or experience dealing with the public is an asset.