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Receptionist : Writing / Publishing : Administration

Receptionists greeting people and direct them to appropriate people or areas. Clerical duties can include; answering and forwarding telephone calls, taking messages, scheduling appointments, data entry, and taking payments and issuing receipts.

Receptionists are responsible for developing and/or maintaining a file cataloguing system for paperwork as well as electronic files. They may be required to take precise notes during meetings and compile the information in a computer word processing program. As a customer service provider, Receptionists are required to distribute information about their organization as requested by clients or the general public.

Receptionists are employed by a variety of institutional and commercial organizations.

Skills

Strong customer service skills, enjoys dealing with the public
Excellent verbal and written communication skills
Ability to take direction from others and work independently
Good at prioritizing and managing time
A friendly, outgoing personality
Basic computer knowledge and strong keyboarding skills

About the Sector

Writing is a creative pursuit that conceptualizes and communicates ideas, entertainment, education, and information and results in the publication of books, magazines, newspapers, and online content.

About the AdministrationCategory

The Many Faces of Administration

Administration refers to the body of workers who direct staff towards achieving a common set of business goals – they plan, organize, delegate and coordinate. Administration is comprised of a large number of roles including Managers, Executives, Supervisors, Directors, and include Receptionists or Assistants, and Accountants. Administration exists within any organization large or small, profit or non-profit.

Identifying, Planning, Setting Goals

The key role of any administrator is identifying and planning the short and long term goals within their area of the organization. They assign responsibility and authority accordingly and prioritize tasks in order to meet these objectives. A Manager is responsible for maintaining balance between staffing needs and production quality, while an Accountant oversees the financial affairs of the organization. Both Manager and Accountant are responsible for meeting the goals they have established and detecting potential deviations from these objectives.

Communicating and Achieving Goals

Administrators don’t work alone in achieving their goals, they rely on a network of employees to make the organizations goals reality. They are the voice of an organizations aspirations and strategic vision. They must be exceptional at delivering a clear picture of this future both verbally and in writing to employees. The ability to clearly communicate a plan and provide instruction is pertinent to the success of an administrator and their business.

Building a Path to Success

Administrators are leaders, coaches, and mentors for employees, they guide individuals down a path to personal success. They are the support system for staff members – they help resolve conflict, negotiate and problems solve. These interpersonal skills are extremely valuable to an Administrator as they assist in preserving company goals and maintain employee satisfaction.

Relevant Skills

Job Related Skills

good with computers
interpersonal skills
keyboarding skills
multi task
problem solving
strong writing & communication skills
work under pressure

Sector Related Skills

Category Related Skills

Required Education

Formal education is typically not required, however, previous office exposure or experience dealing with the public is an asset.